Bio
Maria Kopylova is a hospitality professional at heart who believes every five-star review begins with a guest-first mindset embraced by every team member. As the Operations & HR Manager at SmartStay, she leads a growing team delivering world-class guest experiences across Dubai’s most iconic addresses. With over 12 years of experience, Maria’s journey from the front desk to executive leadership at renowned brands such as InterContinental, Anantara, and ME by Meliá has shaped her expertise in personalized service and operational excellence. Today, Maria’s mission is simple — to build operations where structure meets soul, where systems support service, and people can focus on what truly matters: delighting guests and inspiring them to return time and again.
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